Conversation 🇺🇸

#17 Sandra Thompson: Unleashing the power of Emotional Intelligence to enhance CX

#16 Jeff Sheehan: Bridging theory and practice when implementing a CX strategy

#15 Jörg Heinemann, Otto: Innovating For Today’s Consumer

#14 Marie-Helene Cusson, Lowe’s Canada: Owning Business and Customer Intelligence to Drive Conversions

#13 Alex Genov, Zappos: Using psychology to design meaningful customer experiences

#12 Howard Tiersky, CEO From - Connecting CX to Business Results

#11 Salesforce - Putting the customer at the center of your growth strategy with Tiffani Bova

#10 Spryker - Adapting and Thriving in e-Commerce with Alexander Graf

#9 EMG - Leading CX Transformation with Christophe Carrère, Group Customer Engagement Director

#9 Contentsquare - Lucie Buisson, Chief Product Officer

#8 Snow & Associates - Dennis Snow - The 6 pillars of a magical experience

#7 Mano Mano - Amandine Durr, Product Director

#6 HomeHardware - Chris Parsons, Director of Ecommerce

#5 GoPro - Claudio Baptisa, Director of User Experience

#4 Experience Investigators, Jeannie Walters

#3 Lenovo - Ajit Sivadasan, Vice president

#2 Salesforce - Brian Solis, Global Innovation Evangelist

#1 Forrester - Kate Leggett, VP & Principal Analyst